Competency Tool for Delivery Agents

Abstract

This review study explores the need and requirement of a competency tool for the demographic of delivery agents. A new measure for forecasting and assessing the quality of skills, abilities and knowledge of people who are employed as delivery agents or porters. It can be designed to identify and distinguish the various competencies a delivery person possesses. This can further aid the various processes in an organization like recruitment, selection, training, appraisals, feedbacks, promotions, etc. Since the Covid 19 pandemic, the surge in demand for the employment of people in the delivery sector has been incredible. Consumers, now, make a decision about a particular brand or company based on their delivery services excessively. Hence, it is imperative for organizations to be wise while employing delivery persons. This study aims to examine existing literature to gain insights into the various competencies that can be measured using a competency tool and are considered necessary for a delivery porter.  The review begins by discussing the concept of competencies, skills and abilities and their significance in the industry. It highlights the demanding nature of the blue-collar jobs and the increasing dependency of various businesses on delivery agents.  The literature review analyses various reasons and need of identifying competencies and having psychometric tools to measure them. The findings suggest that such competency tools can help the organizations to hire skilled employees, provide effective training, promote on the basis of competencies and achieve better performance. Such tools would also help the individuals achieve self-awareness, wherein they can work on themselves to become skillful.