Impact of Work Stress on Job Performance and Its Association with Aggression among BPO Employees

Abstract

Stress is a frequent occurrence at work, and it significantly affects both individuals’ physical and mental health as well as an organization’s overall productivity. Effective job performance involves meeting or exceeding expectations and criteria set by employers. This includes meeting deadlines, delivering high-quality work, effective communication with colleagues and supervisors, and fostering a positive work environment. Aggression refers to acts, whether overt or covert, intended to physically or psychologically harm others. It can be a response to threats or negative attitudes. For the purpose of this study, the research has been conducted to find out the impact of work stress on the job performance and aggression levels among the BPO employees. Three scales are used i.e., Occupational Stress Index, Job Satisfaction Scale and Aggression Scale. A group of 120 employees are taken 60 males and 60 females. The employees are made to fill the questionnaire to find out the relationship between work stress, job performance levels and aggression levels among employees. In conclusion, the study showed no evidence of a link between work stress and aggressive behaviour or job performance among BPO employees. However, there were also detected indirect correlations, with some components of workplace stress having a small but significant impact on job performance and levels of hostility.