Experiences of Frontline Healthcare Workers during COVID-19 in India

Abstract

Frontline healthcare workers (F-HCWs) have been one of the most important pillars of our battle against the virus since the beginning. The present study is exploratory qualitative research that tries to understand the challenging experiences of frontline healthcare workers (F-HCWs) during the three waves of the pandemic across the different states of India. The data is collected using a semi-structured interview schedule followed by thematic analysis. The results indicated that the F-HCWs had varied experiences during the pandemic, ranging from challenging episodes to positive changes and self-growth. Findings suggested that F-HCWs received psychological support from their families and colleagues and tangible support from their organizations. Their physical health and mental health deteriorated but the sense of responsibility and feelings of satisfaction motivated them despite experiencing dejection. Dissemination of false information by the media, the stigma attached to getting tested, educating the public, and the shortage of resources were the major challenges faced by the F-HCWs.