Impact of Organizational Culture on Organizational Citizenship Behavior

Abstract

With the increasing globalization, Indian firms are competing in the global market, for which it becomes important for the entities to be upbeat with what is latest in the market. In order for the firms to compete successfully, great emphasis has to be laid down on building the efficiencies of the organizations internally so as to gain a competitive edge over other players. Every organization has a culture of its own, which will be characterized by the values of individuals, the management, policies of the organization, and approach towards achievement of vision, mission and objectives of the organization. Also, the citizenship behavior employees exhibit in some manner affect the individual and organizational performance. It becomes very important to the organizations to foster citizenship behavior as it enhances the performance of the organization. This research will provide the existing state of the company in terms of the culture prevailing and also the impact it has on Organizational Citizenship Behavior (OCB).  The study on impact of organizational culture on OCB is conducted among the employees of the Information Technology Enabled Services organization, which is 22 years old in the field. The research is conducted by distributing questionnaires to 88 employees of the company who were selected using a systematic sampling method. It is evident that organizational culture certainly had an impact on the citizenship behavior that employees exhibit in the organization.