Intercultural Competence in Multicultural Teams: Examining the Links Between Cultural Intelligence, Intercultural Sensitivity, and Adaptability

Abstract

This study examines the relationships between Cultural Intelligence (CQ), Intercultural Sensitivity (ISS), and Adaptability within the context of multicultural teams. A sample of 167 professionals (85 males and 82 females) aged 21–60 years and working in culturally diverse team environments across various industries was selected through purposive sampling. Participants completed the Cultural Intelligence Scale (CQS), the Intercultural Sensitivity Scale (ISS), and the Adaptability in Multinational Teams Scale (AMTS), which was developed specifically for the purposes of this research. Pearson’s correlation analysis was employed to identify relationships between these variables. Findings revealed significant positive associations between CQ and ISS, CQ and Adaptability, and ISS and Adaptability. The findings highlight the critical role of intercultural skills in fostering better teamwork and inclusivity in diverse workplaces. These results suggest that organizations can enhance collaboration in multicultural teams by investing in training programs that develop Cultural Intelligence and Intercultural Sensitivity.