Personality And Psychological Capital as Predictors of Organizational Citizenship Behaviour Among Bank Employees

Abstract

This study examined the role of personality traits and psychological capital in predicting organizational citizenship behaviour (OCB) among employees of private and government sector banks. HEXACO short form for measuring personality traits, PCQ questionnaire was used to assess psychological capital and Sharma & Jain’s scale was used for measuring organizational citizenship behaviour was used for collecting data which was analysed by using SPSS and Ms-excel. For the purpose of this study data of 120 participants were used Data from whom 60 were males and 60 were females, working in private and government banks of Delhi at different levels.  Results indicated significant positive correlation between personality traits Honesty-Humility (r=.303, p<0.01), Extraversion (r=.290, p<0.01), conscientiousness (r=.270, P<0.01) and Openness to experience (r=.186, p<0.05) with organizational citizenship behaviour while emotionality, and agreeableness did not show significant correlation with organizational citizenship behaviour. Results also showed positive correlation between the dimensions of psychological capital, hope(r=.438, p<0.01), resilience(r=.571,p<0.01), self-efficacy(r=.521,p<0.01) and optimism(r=.503,p<0.01) and total psycap(r=.600,P<0.01) with Organizational citizenship behaviour. In regression analysis it was found that psychological capital, extraversion, conscientiousness and openness to experience predict organizational citizenship behaviour among bank employees. 2X2 ANOVA of gender and sector effect on OCB was found to be insignificant suggesting that OCB is not significantly different across gender and public and private banks.  The results are discussed in light of existing research.