Influencing Factors Student Satisfaction with Training Support Services at Faculty of Tourism, Hanoi Open University

Abstract

The study aimed to identify and measure factors affecting student satisfaction with training support services at the Faculty of Tourism, Hanoi Open University. The results of regression analysis show that there are 6 factors affecting student satisfaction with training support services with the level of influence from high to low: Interactive information channels; Movement activities; Accessibility to training services; Facilities and equipment; Training support staff; Implementation organization process. Based on the research results, the project has proposed a number of solutions to help the Faculty of Tourism, Hanoi Open University continue to improve student satisfaction with training support services in the future.