Emotional Labor Strategies and Organizational Commitment Among College Professors

Abstract

The study examined the relationship between emotional labor strategies and organizational commitment among college professors in India using a non-experimental correlational design with a quantitative approach. The sample consisted of 98 educators, and the Teacher Emotional Labor Scale and Organizational Commitment Scale were used as measurement tools. Pearson correlation, independent sample t-test, and regression analysis were conducted to analyze the data. The results showed that the expression of naturally felt emotions exhibited a weak positive link with organizational commitment, whereas surface acting and deep acting were not significantly correlated with organizational commitment. Furthermore, levels of deep acting, surface acting, and naturally felt emotions did not change significantly based on gender, marital status, or work experience. The levels of organizational commitment between males and females did, however, differ significantly, with females showing higher levels of organizational commitment. No significant differences were found based on marital status and work experience. The study also highlighted that expression of naturally felt emotions had a significant impact on organizational commitment.