Psychology of Feedback on Working Professionals

Abstract

Feedback is a detailed review made by other people based on the observation of the prior activities. It has always been a powerful tool in both personal and professional life. Constructive feedback in family and peer groups helps in growth and overall personality development. In organizations, managers use both formal and informal feedback for the successful completion of business processes. It boosts the morale of employees by clarifying the roles and responsibilities of a task and decreasing cynicism. Various feedback models are used to reduce work error and enhance work motivation by creating a space of open and transparent communication between the management and subordinates. The purpose of this study is to study the impact of providing feedback to employees in the organization. Feedback needs to be constructive and honest to have a positive impact on the performance of employees, Destructive feedback or criticisms often lead to degrading of employee performance. It becomes significant to study the models of feedback, their relevance in the organizations, and their appropriate use in the workflow. Various research has been done in this area and the findings concluded that providing structured feedback in the workflow leads to greater job satisfaction and motivation, it also enhances worker performance thus, reducing absenteeism. 45-50 papers were reviewed for the research. However, more research needs to be done in this area to understand the overall impact and use of feedback to improve the business processes and work culture in organizations.