A Study of Emotional Intelligence Amongst the Desk workers of Government Offices

Abstract

Emotional intelligence (EQ) is the ability to positively understand, use, and manage one’s emotions to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. The study aimed to investigate Emotional intelligence among government office employees. The researchers have used a descriptive research design where genders serve as independent variables. The dependent variable is the Emotional intelligence of desk workers. The supportive empirical finding was reviewed, and the research hypothesis was established based on the literature reviewed. The sample was selected randomly, and data were collected on 74(N=74) govt. Offices through administering standardised tools. Data showed that there were 35 males and 39 females, 30 unmarried and 44 married. With the help of descriptive and inferential, the ‘t’ value rating for Emotional stress was 24.17. The hypothesis testing showed that Ho could not accept it, and it was concluded that the male and female teachers significantly differ concerning Emotional stress. Discussion and conclusion of the study were presented relating to the study’s findings.