Organisational citizenship behaviour – an extra role behaviour

Abstract

The purpose of this paper is to explain how to improve organizational citizenship behavior and how to develop a plan to obtain continual Organisational Citizenship Behaviour through formal system and informal environmental setting in work place. Organizational citizenship behaviors describe actions in which employees are willing to go above and beyond their prescribed role requirements. Some studies have shown that Organisational Citizenship Behaviour are positively related to indicators of individual, unit, and organizational performance. This paper focuses on clearly defining the relationship between organizational effectiveness and Organisational Citizenship Behaviour.  This   paper will also discuss the implications of the Organisational Citizenship Behaviour and try to find out how to improve Organisational Citizenship Behaviour. Results indicate that positive work climate, organization resources, employee’s personality, organizational culture and so on are all related to Organisational Citizenship Behaviour. This research is important for any businesses which want to create competence and organizational effectiveness. To improve Organisational Citizenship Behaviour is lowest cost and best way for businesses to reach organizational effectiveness.